Feelm Support

Operator: Kim Jeonghoon (sole proprietor) · Contact jeong01101095@gmail.com

This English text is a courtesy translation. The Korean original is the operative version; if the two differ, the Korean text prevails.

Get in touch

Bug reports, feature ideas, anything at all — send an email. Telling us which video it happened with and which screen you were on helps us find it far faster.

Email jeong01101095@gmail.com

Frequently asked

I added a video and it says "couldn't find any cuts"

A video with only one cut (shot in a single take from start to finish) or longer than 60 seconds cannot become a template. Feelm helps you shoot cut by cut, so if there is nothing to split there is nothing to help with. Try a reel where several scenes are cut together.

I saved to my photo library and there is no sound

That is deliberate. The song in a template belongs to its creator and the rights holders, so Feelm does not export a file with that audio attached. You hear the song while previewing inside the app; only the file that leaves for your photo library is silent. Add the same audio again in Instagram when you post.

The reference video is missing

Templates made from a link re-download the original — leave the screen open and it fills in by itself. If the original became private or was deleted we cannot fetch it. For a video you added from your photo library there is nowhere to fetch it from, so you will need to add it once more.

I shared from Instagram but nothing appeared in the app

Sharing starts the work immediately; open the app and it shows as "Making" on the home screen. You can share several in a row and they are made one at a time. If Feelm is not in the share sheet, turn it on under "More" at the end of the list.

How do I shoot a reel split into two or three panels?

Feelm recognizes the split and pre-selects the number of panels. While shooting, only that panel is shown on screen so framing is easy, and panels you have already shot play alongside so you can match the timing. When you finish, Feelm joins them into one frame.

What about reels where the outfit or make-up changes every cut?

You cannot change clothes between cuts. So you shoot one full take per look and the app slices them into the cut positions. On the template screen, tap "Does the look change between cuts?" to name each look and assign cuts to it.

The cuts were split wrongly

Open the cut layout on the template screen and you can add and remove boundaries while looking at the frames. Once a person has corrected the cuts the app does not touch them again.

It uses a lot of storage / I want to free space

The Settings screen shows how much downloaded material you have and lets you clear it. Clearing it does not delete your recordings or finished videos.

Are my videos uploaded to a server?

No. Cut detection is done by AI on your device. See the Privacy Policy for details.

Reporting a copyright problem

If your work is being used inappropriately on Feelm, follow the Copyright Complaints guidance. We act promptly once confirmed.

한국어 · English (this page)